Vidhivaan sells digital content (downloadable question-and-answer papers) that is delivered automatically by email as soon as your payment is confirmed. Because the content is delivered instantly, we do not offer refunds once your download link has been issued.
- Payment deducted but no email received: payments are confirmed automatically, so your receipt and download links normally arrive within a few minutes. First check your spam/junk folder, and look under My Account → Downloads on our website. If you still have nothing after 1 hour, contact us via the Enquiry form with your order number and payment reference (starts with “pay_”), and we will resolve it within 48 hours.
- Payment failed but money was deducted: if your payment shows as failed on our site but the amount left your account, it is normally returned automatically to the original payment method by your bank/payment provider within 5–7 working days. If it is not, contact us with the payment reference.
- Charged twice for the same order: the duplicate amount will be refunded to your original payment method within 5–7 working days of us verifying it.
- Cancellation: orders can be cancelled only before payment is made. Once payment is confirmed and content delivered, the purchase is final.
- Refunds, where approved, are issued to the original payment method, and download access for that order is withdrawn.